RULES OF THE ORGANIZER OF INTERNET GAMBLING GAMES
INTRODUCTION
These Rules of the Organizer of Internet Gambling Games (hereinafter referred to as the “Rules”) define a detailed description of the procedure and peculiarities of the organization and conduct of Internet gambling games by CrashSlot Limited Liability Company (hereinafter referred to as the “Company”) on the website: https://crash-slot.com (hereinafter referred to as the Website).
By using and/or visiting any section of the Website or by registering on the Website, you, as a Visitor/Player, confirm that:
a) you have read and unconditionally accept these Rules, as well as the Privacy and Personal Data Protection Policy, the Rules of Conduct and the Rules for Participation in Internet Gambling, the Principles of Responsible Gaming, which are located on the Website and which together determine the terms of interaction between the Company and the Visitors/Players and which are hereinafter collectively referred to as the “Terms of Use of the Website” or the “Terms”;
b) you are at least 18 years old and there are no restrictions on your participation in gambling when you register on the Website;
c) when using the services offered by the Company on this Website, you are not in the temporarily occupied territories of Ukraine, as defined in accordance with the current legislation of Ukraine.
The Visitor/Player is obliged to strictly comply with the provisions contained in the Terms and Conditions. If the Visitor/Player does not agree with the provisions contained in the Terms, they must immediately leave the Website.
1. TERMS AND DEFINITIONS
1.1. The capitalized terms used in these Rules shall have the following meaning in the texts of these Rules and all Terms and Conditions of the Website:
1.1.1. “Gambling Game” - any game, the condition for participation in which is the player making a bet that gives the right to receive a win (prize), the probability of receiving and the amount of which depend in whole or in part on chance, as well as on the knowledge and skill of the player. Any game that may be available on the Website, in particular a demo version of a gambling game, which lacks at least one of the following features: the presence of a bet; the possibility of receiving or not receiving a win (prize); the probability of winning (prize) and its amount depend entirely or partially on chance, shall not be considered a gambling game. For the purposes of these Rules, a gambling game means exclusively an Internet gambling game.
1.1.2. “Balance” means the state of the player's account on the website, which reflects the amount of electronic money substitutes that can be used by the player to place a bet in a gambling game.
1.1.3. “Bonus” means an element of the game that has no monetary equivalent or definition and is part of the game process in accordance with the terms and conditions of the relevant game provider. Any movement of bonuses that occurs on the Player's account without withdrawing real money does not result in a gain for the Player but is part of the game process. No monetary alternative, substitution, or exchange of any bonus is permitted, except in cases of crediting bonuses for the payment of winnings.
1.1.4. “Bonus Unit” means a unit of measurement and accounting for bonuses determined by the Company and/or the game provider in accordance with the Game Rules.
1.1.5. “Website” means the official website https://crash-slot.com (or its mobile version in the Mobile Apps), where the Company carries out activities related to the organization and conduct of Internet gambling.
1.1.6. “Visitor” means an individual who has visited the Website for informational purposes and has not completed or has not fully completed (for any reason) the Registration procedure on the Website.
1.1.7. “Winnings” means the funds payable to the Player in the amount of the positive difference between the total payout amount and the amount of expenses incurred by the Player for replenishing the Customer Account and includes the costs of payment system commissions and the amount of taxes and fees withheld in accordance with applicable law and these Rules.
1.1.8. “Payout” is a financial transaction for any payment (refund of deposited funds, payment of winnings, other payments) of the player's funds from their customer (gaming) account to their personal account or in any other way provided for by the Rules of the gambling organizer.
1.1.9. “Player” means a person who is at least 21 years of age at the time of participation in a gambling game, has legal capacity, is not listed in the register of persons who are prohibited from accessing gambling establishments and/or participating in gambling, voluntarily participates in a gambling game that meets the other requirements set forth in these Rules, and has completed the full registration procedure on the Website.
1.1.10. “Agreement” means a transaction concluded in the form of an adhesion contract pursuant to Article 634 of the Civil Code of Ukraine and the Law on Participation in Gambling, concluded between the Player and the Company in accordance with the Law and these Rules. The Agreement is considered concluded from the moment the Company accepts a gambling bet from the Player.
1.1.11. “Electronic money substitute” means a game substitute for hryvnia that contains information about its denomination, allows placing a bet in a gambling game, is exchanged by the Player for cash, is accounted for on the Player's Customer (gaming) account, and can be exchanged by the Player for the corresponding cash equivalent.
1.1.12. “Law” - the Law of Ukraine “On State Regulation of Activities for the Organization and Conduct of Gambling” No. 768-IX of 14.07.2020.
1.1.13. “Law on Financial Monitoring” means the Law of Ukraine “On Prevention and Counteraction to Legalization (Laundering) of Proceeds from Crime, Terrorism Financing and Financing of Proliferation of Weapons of Mass Destruction” No. 361-IX of 06.12.2019.
1.1.14. “Cashier” means the section of the Website where you can deposit funds into your Account, exchange Electronic Money, accept bets from Players, order payouts, and other actions.
1.1.15. “Customer Account” or “Account” means a part of the Company's Online System as a gambling organizer that provides the Player with all information about their actions, transactions, agreements concluded with the Company, the balance of electronic money substitutes, and contains the information necessary for the identification of the Player or other information provided for.
1.1.16. “Company” means the organizer of gambling activities, CrashSlot Limited Liability Company, with its registered office at: Milan, Italy, which carries out its activities of organizing and conducting Internet gambling on a licensed and certified online system in accordance with the Law and on the basis of a license to carry out activities of organizing and conducting Internet gambling dated 08.02.2021 (decision of the Commission for the Regulation of Gambling and Lotteries on the issuance of license No. 34 dated 02.02.2021, valid for 5 years). In other parts of the Conditions, the Company may also be referred to as the “Organizer”.
1.1.17. “Mobile Application” means software designed to run on mobile devices, with the help of which the activities of organizing and conducting gambling are carried out through the online system of the gambling organizer.
1.1.18. “Multi-Accounting” means having multiple Accounts for one Player, or playing from different Accounts, but using the same IP address or a related IP address (if established by the Company).
1.1.19. “Online System for the organization and conduct of gambling”, “Online System” means a set of technical, software, and hardware tools that ensures (including on the Internet) the organization and conduct of gambling, the collection of data on accepted bets, their accounting and registration, the determination, accounting, and payment of winnings (prizes), as well as other operations related to the organization and conduct of gambling, and the storage of related information.
1.1.20. “Bet” means money or a game substitute in euros transferred by the Player to the Company, which is a condition for participation in a gambling game and the amount of which is used to determine the amount of winnings (prize) in accordance with the rules of such gambling game.
1.1.21. “Authorized Body” a state regulatory body in the field of organization and conduct of gambling in accordance with current legislation.
1.1.22. “Refund of deposited funds” means a transaction for the payment (withdrawal) of funds or a part thereof that were deposited by the Player and then ordered by the same for withdrawal (withdrawal) from the gaming account, which are not winnings within the meaning of these Rules.
1.1.23. “Principles of Responsible Gaming” means a document that establishes a list of measures taken by the Company to prevent and minimize the negative consequences of individuals' participation in gambling, as well as measures aimed at organizing restrictions for persons below the minimum player age to participate in gambling and self-limitations and self-control for players, available on the Company's website.
1.1.24. “Registration” means the process of creating a player's customer account on the website with the automatic creation of their account and passing the identification procedures (verification, data establishment).
1.2. All other definitions of terms used in these Rules shall be interpreted in accordance with the current legislation of Ukraine.
2. GENERAL PROVISIONS
2.1. These Rules regulate the relationship between the Company and Visitors/Players who meet the requirements established by the Law and who use the Website and/or participate in the gambling games organized by the Company, establish the terms and procedures for registration on the Website, the procedure for accepting bets, determining the outcome of gambling games, paying out winnings, examining requests from Visitors/Players, and the terms of the Company's interaction with other persons on issues that arise in connection with its activities.
2.2. As a whole, the Rules and other Terms constitute the Company's offer agreement under the Civil Code of Ukraine (adhesion contract), and the use of the Website by the Visitor/Player indicates their unconditional agreement with the terms of such an agreement. At the same time:
2.2.1. the Player's consent to the conclusion of the Agreement for participation in the gambling game under the Civil Code of Ukraine is given by him/her from the moment they place a bet, and the Agreement for participation in the gambling game is concluded from the moment the Company accepts a bet from the Player and is equivalent to a written Agreement signed by the Parties.
2.2.2. The place of conclusion and performance of the Agreement is the registered office of the Company.
2.2.3. The Agreement is for an indefinite term and is valid until its termination by one of the Parties in accordance with the procedure established by the Terms and Conditions (closure (blocking) of the Player's account, etc.) and by the current legislation.
2.3. These Rules are mandatory for all Visitors/Players who use the Website and/or participate in the gambling games organized by the Company, regardless of the territory in which the Visitors/Players are located.
2.4. The Website is intended for the use of the services provided therein in accordance with the laws of Ukraine. At the same time, taking into account the type of services provided, the Company may accept bets from Players located in Ukraine or abroad if they meet the requirements established by the applicable law and these Rules.
2.5. When using the services provided by the Company, the Visitor/Player will decide, at their own discretion and under their own responsibility, on the use and legality of the website's services in the jurisdiction where the Player is located, as well as on the compliance of the website and the services provided on it with the requirements of such jurisdictions.
2.6. The Player must ensure that they are acting legally when acting as a client of the Company and/or placing bets through the website.
2.7. The Company is not responsible for any illegal or unauthorized use of the website's services by the Player. The Player must also take into account that the Company is not responsible for losses incurred by the Player in connection with the violation of the legal prohibitions in force in their country. In the event that the Company suffers losses due to the Visitor/Player's violation of the current legislation in the jurisdiction from which the Player accesses and uses the services of the Website, the Visitor/Player undertakes to compensate the Company for all losses incurred.
2.8. The Player is aware of the possibility of losing money while using the website's services and is fully responsible for any loss associated with the use of the website's services. The Player agrees to use the services exclusively at their own choice, decision, and risk. The Player has no right to make any claim for compensation against the Company in connection with the losses, losses and/or damages suffered by the Player as a result of using the website.
3. ELIGIBILITY FOR PARTICIPATION IN GAMBLING GAMES
3.1. Only natural persons who have reached the age of 21 and meet the requirements set out in these Rules may use the Company's services. It is forbidden to enter into an Agreement with the Company for persons who have not reached the age of 21 ("Ineligible Age") or do not meet the above criteria, including those recognized as Undesirable Players.
3.2. The following cannot be considered players:
3.2.1. persons who are incapacitated or partially incapacitated;
3.2.2. persons under the age of 21;
3.2.3. persons in a state of alcoholic intoxication or under the influence of narcotic substances;
3.2.4. persons subject to restrictions provided for by law;
3.2.5. persons declared undesirable by the Company as a gambling organizer;
3.2.6. persons entered in the Register of individuals with limited access to gambling;
3.2.7. other persons who are prohibited by law from participating in Internet gambling games.
3.3. In addition, participation in the games organized by the Company on the Website is strictly prohibited for the following categories:
3.3.1. founders (partners, shareholders) and executives of the Company;
3.3.2. representatives of founders or executives;
3.3.3. persons who may have information about the outcome of the game;
3.3.4. persons who can influence the outcome of the game or the amount of the winnings;
3.3.5. the chairman, members, and officials of the competent Authority, except for verification purposes;
3.3.6. persons whose financial transfers are considered high or unacceptable risk according to anti-money laundering regulations;
3.3.7. citizens of the Russian Federation and the Republic of Belarus, as well as those who maintain close ties with these states;
3.3.8. persons subject to economic sanctions or who publicly support the Russian armed aggression against Ukraine or operate on Russian territory during martial law;
3.3.9. persons who hide or modify their device identifier via VPN or proxy;
3.3.10. persons physically located in countries where online gambling is prohibited or restricted;
3.3.11. persons located in the territories of Ukraine temporarily occupied by Russia.
3.4. The Company may also recognize a Player as undesirable in the following cases:
3.4.1. suspicion of fraud, account top-up by third parties, or payment details not matching the account holder;
3.4.2. transactions not complying with the Rules or Ukrainian law;
3.4.3. refusal of verification, use of false or altered documents;
3.4.4. violation of the Terms of Use or gambling legislation;
3.4.5. suspicion of fraud, multi-accounting, use of automated software, bonus abuse;
3.4.6. violations that render the Agreement null and void according to the Rules or the law;
3.4.7. attempts to hide or modify the device ID via VPN or proxy;
3.4.8. violation of prohibited actions under Section 9 of the Rules;
3.4.9. other reasons at the sole discretion of the Company.
3.5. The Player is obliged to immediately cease using the Website and not attempt to play in case of:
3.5.1. refusal of identity verification;
3.5.2. violation of regulations or gambling law;
3.5.3. violation of the Website's Conditions;
3.5.4. use of violence or threats towards employees of the Company or partners;
3.5.5. interference with the organization of games;
3.5.6. self-exclusion;
3.5.7. recognition as an Undesirable Player.
3.6. The Company reserves the right to prevent the opening of new accounts by Players who are undesirable or do not comply with the above requirements.
4. OPENING A CUSTOMER ACCOUNT
4.1. To use the services of the Website, the Visitor must open a Customer Account on the Website. The Account can be opened by registering in the "Registration" section of the Website.
4.2. The Registration procedure takes place in two stages:
4.2.1. in the first stage, it is necessary to provide an e-mail address or mobile phone number and choose a password, which will then be used to access the Customer Account, as well as enter an authorization code that will be sent to the provided e-mail or phone number; the Company may integrate additional ways for Visitors/Players to access the Account (for example, through the Visitor's Google account);
4.2.2. in the second stage, the Visitor must provide the Company with all the necessary information/documents for identification and verification, as required by the Law and the Law on Financial Monitoring. The complete list of required personal data is indicated in section 5 of the Rules and in the Privacy and Personal Data Protection Policy.
4.3. The Player is allowed to register only one Account on the Website. Only one account is allowed per Player and IP address of the computer or other device. All other accounts opened by the same Player will be considered as "Duplicate Accounts," and the related actions may be considered as Multi-accounting. If the opening of a Duplicate Account is motivated by the loss of access to the first account or for another valid reason, the Player is required to notify the Company in advance and obtain its authorization before proceeding. In all other cases, the Company has the right to close (block) the Duplicate Accounts, with the consequences provided for in point 9.4.1 of the Rules.
4.4. It is forbidden to sell or transfer Accounts to third parties. Therefore, after opening, the Player must not disclose/share with third parties (intentionally or accidentally) the e-mail (or phone number) used to access the Account, nor the password or other data that allow control of their own Account.
4.4.1. If the Player has forgotten or lost the information indicated in point 4.4., they can reset the password by clicking on "Forgot password" in the "Login" menu and following the instructions provided.
4.4.2. The Player is fully responsible for maintaining the confidentiality of their password, as well as for all actions and transactions carried out from their Account. The Player is responsible for all expenses incurred on the Account due to the actions of third parties.
4.4.3. The Player agrees to immediately inform the Company in case of unauthorized access to their Account and/or any security breach. At the Company's request, the Player agrees to provide evidence of such unauthorized access. The Company is not responsible for any losses incurred by the Player due to the unauthorized use of the Player's e-mail address (or phone number) and password or other access data by third parties, regardless of whether such access occurred with or without the Player's consent.
5. IDENTIFICATION (VERIFICATION, DATA ESTABLISHMENT) ON THE WEBSITE
5.1. In order to identify the Visitor/Player and fulfill the obligations imposed on the Company by the Law and the Law on Financial Monitoring, the Company carries out a mandatory identification procedure (verification, data establishment) of natural persons who intend to use the services offered on the Website.
5.1.1. The identification (verification, data establishment) of the Visitor's age and their eligibility to participate in online casino games is carried out before the bet is accepted.
5.1.2. Identity verification based on the personal data provided takes place before the first financial transaction is executed on the Website.
5.1.3. The online identification (verification, data establishment) of a natural person is carried out using an electronic signature, the BankID system, the "Diia" electronic service, SIM cards with MobileID support, or other verification methods at the Company's choice in accordance with the law. The Company has the right to request identity documents at any time (including photos or scanned copies of the passport/ID card or payment card used, as well as a selfie with such a document).
5.2. The identification of the Visitor involves the collection and verification of the following information: surname, first name, patronymic (if any); age (date of birth); presence or absence in the Register of persons with limited access to gambling. Secondary identification may be carried out using a Player's identification card issued by the Company, including in electronic format.
5.3. The verification of the Visitor's identity involves sending their identification data through the system for uploading photos of identity documents and selfies via special software on the Website, and/or manually uploading the documents and selfie during registration via a dedicated link. The Company may expand the list of verification methods in accordance with Ukrainian law.
5.3.1. Identification documents include, but are not limited to:
- a copy of the identity document (mainly passport, or passport for foreign travel);
- a copy of the tax code (taxpayer identification number);
- a selfie with one of the documents at the Company's choice;
- other documents at the Company's request.
During the identification/verification procedure, the Company observes the rules on personal data protection.
5.4. The Company has the right to request additional information or documents to confirm that the Visitor/Player is not in the temporarily occupied territories or in other countries from which access to the Website is prohibited according to the Rules and the law.
5.5. In case of violation of points 5.4. and section 3 regarding the categories of excluded persons, the Visitor undertakes to fully compensate the Company for all direct and indirect damages, including winnings, fines, legal costs, bank charges, reputational damage, etc.
5.6. The Company may unilaterally decide on the violation of points 5.4. and section 3, and may draw up unilateral documents as proof. The Visitor/Player acknowledges the validity of such findings to the extent permitted by law.
5.7. The Visitor/Player guarantees that all information and documents provided for identification are authentic, valid, and belong to them. In case of changes to the data, the Player is obliged to inform the customer service by providing the relevant documentation, after which the data will be updated.
5.7.1. If the information provided is false, inaccurate, or misleading and does not correspond to the data on the identity document, the Company has the right to take measures, including blocking/closing the Account or denying access to services.
5.7.2. If a person does not provide or is unable to provide the requested data, the Company may deny access to services and/or suspend or close the Account.
5.7.3. If at the time of participation the Visitor/Player is under 21 years of age:
- the account will be closed;
- all transactions will be voided and the funds returned;
- bets placed fraudulently will be voided;
- accumulated winnings will be forfeited;
- the Player will be required to return to the Company any amount already withdrawn.
5.8. The Company carries out periodic checks in accordance with the Law on Financial Monitoring and internal regulations, including the re-verification of the Player in case of doubts about the veracity of the data, and verification of the electronic payment methods used for deposits or withdrawals.
By accepting the Conditions, the Visitor/Player authorizes the Company and third parties (including regulatory bodies) to periodically verify the identity and validity of the data and payment methods provided. The Company may provide such data to the competent authorities in accordance with Ukrainian law.
5.9. During the checks referred to in point 5.8., the Company may temporarily restrict withdrawals from the Player's Account.
6. DEPOSIT AND PAYOUT PROCEDURE
6.1. After completing the Registration procedure, the Visitor acquires the status of a Player and can deposit funds into their Account, which gives the right to participate in gambling games, provided that these Conditions are complied with.
6.1.1. By clicking the "Cashier" button on the Website, the Player accesses the section for depositing funds.
6.1.2. The deposit to the gaming account is made by transferring money to the Company's account using the payment methods available on the Website.
6.1.3. The Company may establish minimum amounts for the deposit of the customer (gaming) account.
6.1.4. Funds are accepted exclusively in non-cash form. The Company may use third-party services for processing electronic payments and/or financial institutions to manage both deposits and withdrawals, with the unconditional consent of the Player.
6.1.5. The Company does not under any circumstances accept bets on credit, in installments, or with deferred payment. Furthermore, the Company is not responsible for any violation by the Player of the provisions of Art. 10 of the Ukrainian Law "On Consumer Credit," relating to the conclusion of credit agreements with persons registered in the Register of persons with limited access to gambling.
6.2. The Player confirms that, by clicking on "Payment," the payment is considered processed and irrevocable. They agree that they cannot cancel it or request a refund. Payments are managed by the payment service provider, who is not responsible for refusals by the issuing bank. In case of disagreement, the Player must refrain from making the payment and contact customer support.
6.3. The Player understands that funds transferred from cards in a currency other than the Ukrainian hryvnia will be converted to hryvnia according to the exchange rate applied by the bank or financial institution. The Company is not responsible for the rate applied or for any exchange fees.
6.4. The Player is aware that the Account opened on the Website is not a bank account. Therefore, it does not enjoy banking guarantees, insurance, or other deposit protection instruments. No interest is paid on the deposited funds.
6.5. The Player confirms, guarantees, and agrees that:
6.5.1. the funds used for playing are their legitimate property and do not derive from illegal activities;
6.5.2. the funds do not violate Art. 10 of the Ukrainian Law on Consumer Credit;
6.5.3. they will not be able to use these funds for playing until the Company has completed the identification and verification procedures;
6.5.4. the Company may establish specific conditions for the use of certain payment methods and does not guarantee that they will always be available;
6.5.5. they consent to the verification of data and transactions by third-party databases;
6.5.6. funds sent by third parties (e.g., cards registered to different people) will not be credited, and failure to comply with this rule may result in the cancellation of winnings.
6.6. The Company has the right to withhold from the Player's Account any amounts due to the Company for any reason provided for in the Conditions. It may also withhold amounts required by Ukrainian law or by competent authorities.
6.7. The Player may request the withdrawal of funds at any time, provided that:
6.7.1. all payments made have been verified and not canceled;
6.7.2. all identification/verification procedures have been completed;
6.7.3. the minimum amount for a withdrawal request (if any) is respected.
6.8. Withdrawal requests must be made in the "Cashier" → "Withdrawal" section, indicating the amount and payment method. The Player must follow the instructions displayed.
6.9. After submitting the withdrawal request, the amount is frozen. The Company will review the request within a maximum of 24 hours. The Player can cancel the request before confirmation to reuse the funds in the game.
6.10. Withdrawal limits:
6.10.1. 60,000 EUR per day;
6.10.2. 300,000 EUR per week;
6.10.3. 1,500,000 EUR per month;
6.10.4. Withdrawal without commission is allowed only after making a volume of bets equal to at least 100% of the deposited funds. Otherwise, the payment service provider may withhold a commission according to its terms.
6.11. Payouts of winnings occur within a maximum period of 30 calendar days from the request, in compliance with the Law on Financial Monitoring.
6.11.1. The Company may carry out additional checks on transactions within two working days of the request, which are included in the 30-day period.
6.11.2. For the payout, the Company may request additional documents, in accordance with current regulations.
6.11.3. Withdrawals are made exclusively to the same payment method used for the deposit, and the details must match.
6.12. The refund of deposited funds can only be requested by the Account holder via a personal request.
6.13. The request can be submitted:
6.13.1. in person at the Company's registered office with an identity document;
6.13.2. by post to the registered office with a signature authenticated by a notary;
6.13.3. via e-mail to customer support, in electronic format with a qualified digital signature.
6.14. The Company may partially or totally refuse any transaction if the Player has violated the Conditions. No transaction will be considered complete until it is confirmed by the Company.
6.15. The transaction history is available by clicking on "Cashier" → "History" in the Player's Account.
7. MANAGEMENT OF THE CUSTOMER ACCOUNT AND BONUSES
7.1. After registering on the Website, the Player gains access to the Account Balance and the bonus sub-account. The balance increases with deposits made by the Player and with winnings obtained in gambling games, and decreases with bets or withdrawals (including payouts and refunds according to these Rules), as well as with the application of penalties for violations. The withdrawable amount constitutes the real balance. The bonus sub-account receives bonuses, winnings obtained through bonuses (without the use of real funds), etc.
7.2. If the Company or game providers provide for bonus systems in their conditions, the Account can also be credited through promotions, tournaments, or the unlocking of bonuses.
7.3. The Account can be used to participate in gambling games only if it contains funds available for placing bets.
7.4. The bonus is considered a part of the game, devoid of monetary value, and is regulated by the provider's terms. Bonus movements without the withdrawal of real funds do not constitute income for the Player. No conversion, substitution, or exchange of bonuses is permitted, except in cases where they are transformed into winnings. The unit of measurement for bonuses is the "bonus unit."
7.5. Bonuses credited after the deposit are valid only if made through the Website's functionalities. No bonus will be activated for deposits made by other methods. The Company and/or the Provider may cancel unused bonuses within 6 months from the date of crediting.
7.6. Credited bonuses are canceled at the moment the Player submits a withdrawal request, as they have no monetary value. Therefore, it is recommended that the Player use active bonuses before requesting a withdrawal. To convert bonus units into withdrawable funds, the Player must meet the wagering requirements. Each bonus may have specific conditions, but the general rules are as follows:
7.6.1. If bets from the bonus balance (including those within the game) exceed the maximum limit of 50 bonus units:
7.6.1.1. If the bet is not a winning one, the reduction of the wagering requirement will be equal to 50 bonus units, regardless of the actual bet amount.
7.6.1.2. If the bet is a winning one, the wagering is reduced by 50 bonus units, but it is increased according to the formula:
WO = ((W × D)/B) × 10,
where:
WO = wagering increase,
W = winnings,
D = difference between the real bet and 50 units,
B = real bet.
7.6.2. The maximum amount that can be transferred to the Account balance after using the bonus is limited to what is specified in the bonus description. Unused bonus amounts will be canceled.
7.7. Rules for the "Welcome Package" (details may be available on the Website, "Bonuses" section):
7.7.1. With a deposit from 100 EUR:
For FS bonuses: the maximum creditable amount is 3 times the number of bonus units obtained.
For % bonuses: maximum 3,000 bonus units.
7.7.2. With a deposit from 2,000 EUR:
For FS bonuses: the maximum creditable amount is 2 times the amount of the bonus obtained.
For % bonuses: maximum 3,000 bonus units.
7.8. All bonuses received as a result of activating other bonuses are added to the bonus sub-account. Once the wagering is completed, the balance is transferred to the "withdrawable balance."
7.9. If the real balance is insufficient, and the Player places a bet also using bonuses, then, in case of a win, only the equivalent amount in real currency is returned as winnings. The rest is credited to the bonus sub-account.
7.10. All bonus units and bonus games are considered as bonus funds until the wagering is completed. Upon the expiration of the promotion, unused or partially used bonuses will be canceled.
7.11. The commission for withdrawing funds from the main account for any amount up to 25,000 euros is 270 euros for any available payment method.
7.11.1. cancel bonuses, recognize the Player as undesirable, remove active bonuses, prohibit future bonuses, and withhold funds used fraudulently.
7.11.2. allow the Player to voluntarily cancel their bonus sub-account and renounce the bonus.
7.12. Bets placed with bonus funds do not participate in promotions or tournaments.
7.13. The bonus balance cannot be used in all games. Wagering is possible only in "Slots," excluding those indicated in a special list on the Website. Not valid in table games and Live games.
7.14. The Company reserves the right to limit, modify, or replace bonuses with other equivalent ones, without prior notice or obligation to provide a reason.
8. RULES FOR DETERMINING THE RESULTS OF GAMBLING GAMES
8.1. The detailed rules for conducting and participating in each game, as well as the determination of the result of the Gambling Game, are indicated in the Game Rules published on the Website, and in the tab of each game (short version). The Player is obliged to read them before placing a Bet.
8.2. Income tax is calculated based on the laws and regulations on income of the corresponding laws (except for countries where gambling income is legalized). In EU countries, the basic income tax ranges from 5% to 12% depending on the country.
8.3. The theoretical return to Player (RTP) varies between 94% and 99%, and is established individually by the manufacturer of each game.
9. PROHIBITED ACTIONS ON THE WEBSITE AND LIABILITY
9.1. The Company takes measures to prevent and detect violations of the Conditions, Ukrainian legislation, the Principles of Responsible Gaming, and to protect the rights of other Visitors, Players, and employees. The Company may block accounts and is not responsible for losses resulting from collusion, fraud, or other illegal actions, acting at its own discretion.
9.2. The following actions are strictly prohibited:
9.2.1. Sharing or access by third parties to the Account data;
9.2.2. Use of fraudulent software (viruses, bots, exploits, etc.);
9.2.3. Use of stolen or illegally obtained cards/funds;
9.2.4. Participation in criminal activities (e.g., money laundering, terrorism);
9.2.5. Collusion with other Players or employees;
9.2.6. Manipulation of games through fraudulent techniques;
9.2.7. Use of third-party payment methods;
9.2.8. Use of the account to take advantage of exchange rate differences;
9.2.9. Fraudulent chargebacks;
9.2.10. Scams related to affiliate programs;
9.2.11. Use of third-party documents for registration;
9.2.12. Multi-accounting, including with modified data;
9.2.13. Communication of false information about deposits;
9.2.14. Registrations through data of family members or third parties;
9.2.15. Coordinated bets by multiple Players to circumvent limits;
9.2.16. Use of software to automate bets;
9.2.17. Use of the account for purposes other than gaming;
9.2.18. Abuse of bonuses and promotions;
9.2.19. Use of VPN or proxy to hide the device identifier;
9.2.20. Bets without real risk, e.g., simultaneously on red and black.
9.3. It is forbidden to use the Company's services/software for any illegal activity, including according to the law of the country of residence or of the Company.
9.4. In case of violations or fraudulent actions, the Company may:
9.4.1. Unilaterally terminate the contract, deny winnings, assign the status of Undesirable Player, block the account, and withhold funds used illegally. The refund is limited to the last deposit or the remaining balance (except in cases 9.2.3, 9.2.4, 9.2.9).
9.4.2. In case of infringements as per points 9.2.5, 9.2.6, 9.2.15, 9.2.20, cancel the bets/winnings and apply the sanctions mentioned above.
9.5. The Company may carry out checks and audits, and report any illegal activities to the authorities. The Player is required to cooperate.
9.6. The Company is not responsible for the use of stolen cards. In case of suspected fraud, it may cancel transactions and apply the provided sanctions.
9.7. In case of suspected abuse of bonuses or "bugs" on the site, the Company may suspend or block the account.
9.8. If a Player suspects fraud or collusion, they are obliged to inform the Company immediately.
9.9. The following are also prohibited:
9.9.1. Actions that cause technical malfunctions of the site (spam, excessive data uploads);
9.9.2. Attempts to hack or breach security.
9.10. The Company is not responsible for losses caused by cyber-attacks, viruses, downloads of content from the site or external links.
9.11. It is not responsible for service disruptions caused by external factors (energy providers, internet, hosting, etc.).
9.12. It is not responsible for damages, loss of data, reputation, or virtual winnings lost due to game interruptions.
9.13. The Player undertakes to compensate the Company and its partners for any damages arising from the violation of the Conditions.
9.14. If an undesirable or unauthorized Player makes a deposit, they will have to pay a penalty equal to 50% of the deposited amount.
9.15. The Company may unilaterally determine the violation of the rules and draw up documentation as confirmation. The Player accepts its validity to the extent permitted by law.
10. CLOSURE (BLOCKING) OF THE ACCOUNT
10.1. The Company may close (block) the Player's Account based on the conditions provided in these Terms, as well as at the Player's request.
10.1.1. In case of closure (blocking) of the Account on the Company's initiative, pursuant to the provisions of these Terms, the Company may send an electronic notification (or a prior notice) to the e-mail address indicated in the Account's contact details (unless otherwise provided). In such cases, except for the situations provided for in these Rules, the Company returns to the Player the balance present on their Account according to the terms of these Rules. If it is not possible to contact the Player, the funds will be frozen and/or transferred to the competent authority or canceled, according to the current legislation in Ukraine. The bonuses present on the bonus sub-account will be canceled. Once the data is permanently deleted, access to the Account will no longer be possible.
10.1.2. In case of blocking the Account at the Player's request, the blocking is carried out for the period selected by the Player (temporary or permanent), with the possibility of reactivation. This does not apply to requests for inclusion in the Register of persons with limited access to gambling, as established in the Principles of Responsible Gaming and in point 18.3.
10.1.3. The closure of the Player's Account is governed by the Conditions published on the Website and by the Law on Financial Monitoring, which establishes the obligation of data retention by the Company. Upon closure of the Account, it is first completely blocked. The deletion of data occurs subsequently, at the Player's request. It is possible to delete all data except those that must be kept for 5 years according to the Law on Financial Monitoring and as provided in the Privacy and Personal Data Protection Policy. Such data will be automatically deleted upon the expiration of the retention period.
10.1.4. The closure (blocking) of the Account at the Player's request is done through a written request. The Player must send an e-mail to the address [email protected]. Until receiving confirmation of closure (blocking), the Player is responsible for any activity on their Account.
10.2. The Company reserves the right to withhold commissions or amounts due from the Player before the closure (blocking) of their Account.
10.3. After the final closure (permanent blocking) of the Account, neither Party will have any further obligations towards the other.
10.4. The Company may block (or take other actions on) the Player's Account immediately and without prior notice in the following cases:
10.4.1. the Company decides, for any reason, to cease providing services in general or to the Player;
10.4.2. the Account is linked to other accounts previously blocked or closed;
10.4.3. the Account is in some way linked to blocked accounts, regardless of the nature of the link;
10.4.4. the Player uses the Account for activities considered illegal by law (e.g., access from jurisdictions where gambling is prohibited);
10.4.5. the Player publishes offensive content towards the Company, its employees, or other users;
10.4.6. in other cases provided for by these Rules.
10.5. If an Account remains inactive for 3 (three) or more months, the Company may close it (permanently block it) without prior notice or suspend it. In such a case, the contract for participation in the game will be considered unilaterally terminated from the date the Company's decision becomes effective. The funds on the Account will be returned to the Player as provided for in point 10.1.1.
10.6. The Company has the right to charge commissions or amounts due (including any penalties) in case of inactivity of the Account for the period indicated in point 10.5, until the closure of the Account.
11. MODIFICATIONS ON THE WEBSITE
11.1. The Company may, at its own discretion, make changes or additions at any time to any service offered on the Website, in order to support and update its operation, including adding or removing games and modifying the Website's interface.
12. SYSTEM ERRORS
12.1. During the use of the Website's services, system malfunctions or defects in the operation of the games may occur (deviations from the intended logic). In such cases, the Company will try to resolve the problem promptly, but assumes no responsibility for interruptions caused by the hardware used by the Visitor/Player or by third parties, nor for problems with the Internet provider.
12.2. If, due to malfunctions or errors, a Bet is accepted or a Payout is executed incorrectly, the Company reserves the right to correct the Player's balance and, if applicable, the bonus sub-account: by refunding or reversing the incorrectly recorded Bets/Winnings.
12.3. If the Player has used funds or bonuses issued in error, the Company may cancel the related Bets and winnings. Any sums already paid must be returned to the Company immediately upon request.
12.4. Neither the Company nor its partners or employees are responsible for any losses, including lost winnings, resulting from system errors or technical interruptions, whether on the part of the Player or the Company.
12.5. The Company and its partners are not responsible for damages caused by the interception or misuse of information transmitted via the Internet.
13. INTELLECTUAL PROPERTY RIGHTS
13.1. The content of the Website (both in its entirety and in its individual elements) is protected by copyright and other intellectual property rights, owned by the Company or licensed from third parties.
13.2. The Visitor/Player is granted a non-exclusive and non-transferable right to use the software and online systems (including mobile apps) for the game, valid for the duration of the contractual relationship. Use is permitted only within the scope and in the ways provided for by these Terms, in the authorized territories (e.g., the territory of Ukraine, excluding the occupied territories).
13.2.1. It is prohibited to:
(i) install the software on servers or network devices or grant access to other users;
(ii) sublicense, lease, lend, or copy the software (except as permitted by the Terms);
(iii) access or attempt to access the Company's systems by bypassing security or using bots;
(iv) copy or translate the online or electronic documentation.
It is also forbidden to reverse engineer, decompile, adapt, or create derivative works, except as provided by law.
13.2.2. The use of the Website does not confer any intellectual property rights on the software or other content, including codes, trademarks, and know-how.
13.3. Commercial use or reproduction of trademarks or other protected materials without the written consent of the Company is prohibited.
13.4. All proprietary rights relating to materials (photos, comments, texts) sent by users on the Website are transferred free of charge to the Company, provided they do not contain personal data.
13.5. The Company is not responsible for content published by users, but may remove materials that violate the law or these Terms, and deliver them to the competent authorities.
14. COMMUNICATIONS
14.1. The Company may send commercial communications and promotional offers through the channels chosen by the Visitor/Player, subject to consent expressed through specific options on the Website or in the browser.
14.2. The Visitor/Player may revoke consent at any time, free of charge, by:
- the "Profile" section of the Website;
- the "unsubscribe" links included in the received messages;
- the browser settings;
- responding with "1" to calls, SMS, or social media messages;
- or by contacting customer support via e-mail or phone.
14.3. The revocation does not affect technical communications: email confirmations, password resets, etc.